What do I do if I receive a penalty but it wasn’t my fault?

Sometimes there are errors that cause the game to crash and this may result in a penalty being unfairly attributed to your account. Although we have made some recent enhancements to prevent this, it may still happen from time to time. If you believe you have received a penalty and it wasn’t your fault please contact us using the Contact page and the admin will review your account.

You can also submit an appeal using the Pinochle App. Click here for a tutorial and video.